Terms and Conditions

Billings and Transactions
All transactions are processed under Youthshack Backpackers Darwin - JVC Investments. All Transactions will be processed in the users own currency unless specified otherwise at the time of their booking.

Currency & Rate Validity
Prices quoted are in Australian Dollars.  

Information about Lost In Australia Bookings
1. Unless otherwise advised in writing, lostinaustralia.com.au is the co-ordinator of the services to be provided and acts only as an agent between the passenger and the principal supplier, thus lostinaustralia.com.au do not hold any liability for actions of either the supplier or the passenger.
2. Once a booking is confirmed you must print out the information provided and present it to the supplier of the service on arrival/check in.

By booking tours through lostinaustralia.com.au, you ("the Customer") agree to the following terms and conditions:

• lostinaustralia.com.au sells products from an inventory supplied by each supplier, and does not oversell that inventory. lostinaustralia.com.au does not accept any liability for unavailability of product caused by the supplier over-selling their own inventory.
• lostinaustralia.com.au makes its best efforts to ensure that the information available on its web site is accurate, but lostinaustralia.com.au cannot and does not guarantee that the site is free from faults or errors. 
• lostinaustralia.com.au does not accept liability for any errors or omissions and reserves the right to change information published on the site at any time.
• lostinaustralia.com.au does not accept liability for any indirect or consequential loss arising out of the use of or connected with its web site or for any products or services purchased from its web site.
• lostinaustralia.com.au makes no warranty or representation about the fitness or suitability of any product or service advertised on its web site.
• There is no refund for late pick up or early departure from products booked.
• Most suppliers have their own cancellation policy. This policy is available to be viewed prior to booking upon request. When the operators Cancellation Policy is applied, the lostinaustralia.com.au Cancellation Fee is also applicable in addition to this. Cancellation of any booking at anytime made through Lostinaustralia.com.au will incur a 20% cancellation fee as well as the cancellation fee detailed in the operators cancellation policy.

Please note that tours will have different cancellation policies but in general, cancellations within 7 days and all no-shows are nonrefundable. Additionally, partial penalties may apply to cancel at any time after confirmation. Please ask at time of booking.

lostinaustralia.com.au is not responsible for any claims, losses, damages, costs, expenses arising out of injury, accident or death, damage to or loss of baggage or property, inconvenience, loss of enjoyment, disappointment, upset or frustration arising from:

• The act of omission of any party
• Mechanical breakdown, government actions, weather or any factors beyond the controls of lostinaustralia.com.au
• The passenger's failure to obtain any necessary documentation
• The passenger's failure to follow any instructions including, but not limited to, those regarding check-in, check-out, baggage handling
• The cancellation or alteration for any reason of the travel service offered
• Any physical disabilities and any medical or health related problems experienced by the passenger.

When travelling internationally ensure that your passport is valid and necessary innoculations and visas are held. For the latest travel advice from Australia check WWW.DFAT.GOV.AU